Shipping Policy

We ship every order from our Portland, OR warehouse, Monday through Friday, excluding public holidays.

Processing Time

Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Rates & Timelines

• Standard (5–7 business days): $6.95, free on orders over $80
• Expedited (2–3 business days): $14.95
• Overnight (1 business day): $29.95, order by 12pm ET

International Shipping

We currently ship to the US and Canada. International rates are calculated at checkout based on destination and package weight; customs fees, where applicable, are the customer's responsibility.

Delayed or Lost Packages

If your tracking hasn't updated in 5+ business days, contact us at hello@walkwise.com and we'll look into it with the carrier on your behalf.

Return Policy

Not the right fit? You have 30 days from delivery to return or exchange, no questions asked.

Eligibility

• Shoes must be unworn, or worn only briefly indoors to test fit
• Original box and packaging included
• Proof of purchase (order number or receipt)

How to Start a Return

Email hello@walkwise.com with your order number and reason for return. We'll send a prepaid return label within 1 business day.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

Exchanges

Need a different size or colorway? Let us know in your return request and we'll ship the replacement as soon as the original is on its way back to us.

Final Sale Items

Items marked "Final Sale" at checkout are not eligible for return or exchange.

Privacy Policy

This policy explains what information Walkwise collects, how we use it, and the choices you have.

Information We Collect

• Contact details you provide (name, email, shipping address, phone number)
• Order history and payment confirmation (payment details are processed by our payment provider, not stored by us)
• Basic usage data (pages visited, device type) via cookies and analytics

How We Use It

• To process and ship your orders
• To respond to customer service requests
• To send order updates and, if you opt in, marketing emails
• To improve the site based on aggregate usage patterns

Sharing

We share data only with the services required to run your order — payment processing, shipping carriers, and email delivery — and never sell your personal information to third parties.

Your Choices

You can unsubscribe from marketing emails at any time, and can request a copy or deletion of your data by emailing hello@walkwise.com.

Terms of Usage

By using this site, you agree to the following terms.

Use of the Site

You may browse and purchase from this site for personal, non-commercial use. You agree not to misuse the site, attempt to access it through automated means without permission, or interfere with its normal operation.

Product Information

We aim for accurate descriptions, pricing, and availability, but errors can occasionally occur. We reserve the right to correct any errors and to cancel orders placed at an incorrect price.

Intellectual Property

All content on this site — including text, images, and logos — belongs to Walkwise or its licensors and may not be reused without permission.

Limitation of Liability

Walkwise is not liable for indirect or incidental damages arising from use of this site, to the extent permitted by law.

Changes to These Terms

We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.